Who Owns the Patient Relationship Now?

Speaker(s): Katrina McGhee, Adam Ouammou, Allen On, Chiazim Idris, Hanna-Sophie Ebert, & Holti Kellezi

This roundtable brings together leaders across healthcare, digital health, pharma, and payer ecosystems to explore how patient engagement and access models are evolving. The discussion will focus on the changing dynamics between providers, retailers, digital platforms, and AI-enabled experiences, and what these shifts mean for long-term patient loyalty, trust, and care delivery.

Join us to discuss:

• How are retail health, AI, and digital-first care models reshaping patient engagement and access?
• Who is best positioned to build long-term patient relationships in an increasingly digital healthcare landscape?
• What opportunities and risks emerge as healthcare experiences become more consumer-driven and platform-based?