Are We Measuring the Right Metrics? The Future of Outcomes in Value-Based Healthcare

What if everything we're measuring in value-based healthcare is wrong?

Hospitals track readmissions. Insurers track costs. Regulators track compliance. But the patient sitting across from their doctor is asking a much simpler question: Did this actually make my life better?

In this episode, we sit down with Prof. Susanna Gallani, Tai Family Associate Professor of Business Administration, Accounting and Management Unit at Harvard Business School, to unpack an uncomfortable truth: the metrics driving billions of dollars in healthcare decisions may be optimizing for the wrong outcomes entirely.

We discuss:

• Why "quality scores" often measure what's easy, not what matters
• The gap between clinical outcomes and patient-reported outcomes
• How well-intentioned metrics create perverse incentives
• What the next generation of healthcare measurement should look like
• The future of value-based care - and what needs to change now