How Do Online Health Communities Play a Role in Shaping the Patient Experience?

Videos

Organiser: Xtalks

Published: 8 July 2026

Xtalks spoke with Kristen Hartman, SVP of Strategy & Account Management at Inspire, about why patients are turning to online communities for support, treatment conversations and trusted health information.

AI can offer quick answers, but Kristen explained why patients still need human trust, lived experience and peer support.

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How Do Online Health Communities Play a Role in Shaping the Patient Experience?

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How Do Online Health Communities Play a Role in Shaping the Patient Experience?

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