CX Healthcare East Exchange USA

Deciding the Future of the Patient Experience

Revolutionizing Patient Access, Operational Excellence and Employee Experience in a Rocky Landscape

"With groundbreaking thought leadership we can decide the future of the patient experience."

The Patient Experience is in crisis. As health systems struggle with upcoming cuts and a challenging legislative landscape, nursing and physician shortages are greater challenges than ever. More and more offering a standout experience is viewed as a luxury, and a luxury some organizations feel they cannot afford. Many patient experience leaders are feeling the squeeze as their work is constrained by tight budgets and organizational challenges.

Critical Topics Up For Debate In Florida:

• Equity, Communication and Telehealth: Redefining Patient Access
• The Patient Experience Needs a War Room
• Defining the Patient Experience by the Employee Experience
• Giving Clinicians and Patients More Freedom with Intelligent Automation